Privacy Policy – Bajebip's Commitment to Protecting Your Information

Your personal information matters to us. Here we explain clearly what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 1, 2026
Encrypted Storage
256-bit SSL Protection
Sale Prohibited
Data Is Never Sold
Your Controls
Change Anytime
Support Available
24/7 in Bengali
Table of Contents

1. Introduction

Protecting your privacy is one of our core responsibilities at Bajebip. When you use our website or app, certain information naturally comes to us. In this Privacy Policy, we clearly explain what that information is, why it is needed, and how it is kept secure.

This policy applies to all Bajebip services — including the web browser, mobile app, and customer support. By using our platform, you are considered to have accepted this Privacy Policy.

In plain terms: We only collect the information genuinely needed to provide our services — nothing more, and what we do collect is never sold.

This policy is written in Bengali so you can truly understand it. If anything is unclear, feel free to ask our support team in Bengali — we're here to help.

2. What Information We Collect

Bajebip collects two types of information — what you provide directly, and what is gathered automatically.

Data Type Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information Mobile Pay/Nagad number, transaction history Yes
Technical Information IP address, device type, browser Automatic
Usage Data Game history, betting patterns, login times Automatic
Communication Logs Support chat, email correspondence Automatic
Important: We never store your full bank card number or PIN. All payment processing is handled through encrypted gateways.

3. How We Collect Information

Bajebip collects information through several methods. Each approach is transparent and necessary.

  • Information you provide in the registration form — name, phone number, email, etc.
  • ID document images uploaded during KYC verification.
  • Payment method details used during deposits and withdrawals.
  • Cookie and log data collected automatically while browsing the website or app.
  • Records of conversations when you contact customer support.
  • Identity confirmation data received from third-party verification services.

There is a clear reason for collecting each piece of information. Registration details are needed to create your account, financial data is needed to process payments, and technical data is used to maintain security and improve our service.

4. Purpose of Data Use

Bajebip uses collected data solely for specific, legitimate purposes. There is no unauthorized or unnecessary use.

  • To create, verify, and manage your account.
  • To process deposits and withdrawals.
  • To detect and prevent fraud, money laundering, and suspicious activity.
  • For customer support and complaint resolution.
  • To analyze usage patterns for platform improvements and new feature development.
  • To send relevant promotions and offers — but only with your consent.
  • To fulfill legal obligations.
  • To effectively manage responsible gaming tools.
Bajebip never sells your data to advertising companies or data brokers. If you no longer wish to receive marketing emails, you can unsubscribe at any time.

5. Sharing Information with Third Parties

In certain cases, Bajebip shares limited data with trusted third parties. Strict confidentiality agreements are in place in every such instance.

  • Payment Providers: Mobile Pay, Nagad, Rocket — information required to complete transactions.
  • Identity Verification Services: Approved provider for the KYC process.
  • Game Providers: For managing game access and licensing.
  • Law Enforcement: When required by a court order or legal obligation.
  • Audit & Compliance: Regular audits by the licensing authority.

No data is shared with any third party outside the list above. If sharing is ever required in special circumstances, your consent will be obtained beforehand.

6. Cookies & Tracking Technologies

The Bajebip website and app use cookies and similar technologies to enhance your experience.

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Performance Cookies: To track page load times and errors.
  • Functionality Cookies: To remember your language preference and personal settings.
  • Analytics Cookies: To understand how members use the platform.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Bajebip does not use third-party advertising tracking cookies. Our analytics are limited entirely to our own internal systems.

7. Security Measures

Bajebip uses industry-standard security measures to protect your data, with safeguards in place at both the technical and organizational level.

  • All data transmissions are secured with 256-bit TLS/SSL encryption.
  • Stored data is protected with AES-256 encryption.
  • Two-factor authentication (2FA) is optional but strongly recommended for all accounts.
  • If automatic session timeout is disabled, the account will be locked.
  • Automatic alerts are triggered whenever unusual login patterns are detected.
  • Regular security audits are conducted by independent third parties.
  • Physical security is maintained at our server data centers.
Your Role: Use a strong password, keep 2FA enabled, and never share your password with anyone. Security is a shared responsibility between both parties.

8. Data Retention Period

Bajebip does not retain your data longer than necessary. Each type of information has its own specific retention policy.

  • Account Information: For as long as your account is active, and for 5 years after closure.
  • Transaction Records: Up to 7 years for legal compliance.
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 3 years after resolution.
  • Browsing Logs: Automatically deleted after 90 days.
  • Marketing Data: Deleted immediately upon withdrawal of consent.

Some data must be retained for longer periods due to legal obligations. However, it is not used for any active service — it is kept solely in case it is needed for legal purposes.

9. Your Rights

As a Bajebip member, you have important rights regarding your personal information.

1
Right to Access

You may request to know what information we hold about you. We will respond within 30 days of your request.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. Just contact support and we'll take care of it.

3
Right to Erasure

Upon account closure, you may request deletion of any data not required to be retained by law.

4
Right to Portability

You can request a download of your data, which will be provided in a standard format.

5
Right to Withdraw Consent

You may withdraw your consent to marketing communications or optional data collection at any time.

6
Right to Lodge a Complaint

If you suspect a privacy breach, you can file a complaint directly with us or with the relevant authority.

To exercise these rights, email us at support@bajebip.app or reach out via live chat. All requests are resolved within 30 days.

10. Protection of Minors

Bajebip strictly does not serve anyone under 18 and does not knowingly collect their personal information.

  • Age verification is mandatory at registration.
  • If a minor is found to have opened an account, it is closed immediately upon discovery.
  • Parents are advised to enable parental controls on their children's devices.
  • If you believe your child is using this platform, please contact support directly.

11. Policy Changes

Bajebip may update this Privacy Policy from time to time. How you are notified will depend on the nature and extent of the changes.

  • Minor changes: the "Last Updated" date at the top of the page will be revised.
  • Major changes will be communicated in advance via email or app notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly — especially when you receive a notification about a major update.

12. Contact

If you have any questions or concerns about our Privacy Policy, please get in touch. We're happy to assist you in Bengali.

  • Email: support@bajebip.app
  • Live Chat: Available 24/7 via website or app.
  • Response Time: Within 24 hours for general requests, within 4 hours for urgent matters.
When submitting a privacy request, please include your account email or phone number to help us verify your identity quickly.

Why Is Your Data Safe at Bajebip?

Six Reasons That Set Us Apart

Maximum Encryption

256-bit SSL encryption is used — the same level of protection used by banks and government agencies.

Data Is Never Sold

Your personal data is never sold or rented to third parties — that's our written commitment.

Your Controls

You can request to view, correct, or delete your data at any time. You are always in control.

Regular Audits

Regular security audits are conducted by third parties. Any vulnerabilities found are addressed immediately.

Transparency in Plain Language

All policies are written in plain language. Nothing is buried in legal jargon.

Alerts for Suspicious Activity

You will receive an instant notification if anything unusual is detected on your account.

Enjoy Gaming in a Safe Environment

Your data is fully protected at Bajebip. Register now and enjoy gaming on a platform you can trust.

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